Shipping

We ship across India. Here is how it works.

When your order leaves us

• Orders shipped within 24 hours.

How long delivery takes

• Metro cities: usually 2 to 4 days.
• Rest of India: usually 4 to 7 days.

Cost and payment

• Shipping is free on orders above ₹499.
• We accept UPI, cards, net banking and Cash on Delivery.

Returns & replacements

Changed your mind, or something arrived damaged? We are here to help.

Returns

• You can return an item within 7 days for a full refund.
• Opened games can be returned too.

Damaged or missing cards

• If a card is damaged, or missing from a sealed box, we will send a replacement deck at no cost.

Privacy policy

This policy explains what personal information we collect, why we use it, and the choices you have. Zaago runs this store and website on Shopify, which powers the shopping experience for you.

What we collect

Depending on how you use our website and store, we may collect:

• Contact details such as your name, email, phone number, and shipping and billing addresses.
• Payment details such as card or account numbers, transaction details and payment confirmation.
• Account details such as your username, password, security questions and preferences.
• Order activity, including the items you view, add to your cart or wishlist, buy, return or cancel.
• Messages you send to us, such as customer support queries.
• Device and usage details, including your IP address, browser and how you move around the site.

Where it comes from

• You, when you create an account, shop or contact us.
• Your device, through cookies and similar technologies.
• Our service providers, and partners or other third parties.

How we use it

• To run the store: process payments, fulfil orders, arrange shipping, handle returns and exchanges, and manage your account.
• To improve your experience: remember your preferences and suggest products you may like.
• To market to you: send promotional emails, texts or post, and show you ads, including based on items you have viewed or bought.
• To keep things safe: verify your account, protect payments, and detect fraud or misuse.
• To support you: answer questions and keep in touch about your orders.
• To meet legal duties: comply with the law and respond to valid legal requests.

Who we share it with

• Shopify and our service providers, who help us with payments, shipping, customer support, analytics and cloud storage.
• Marketing partners, so they can show you relevant ads. They use your information under their own privacy notices.
• People you ask us to share it with, such as a delivery partner, or social media and login services you connect.
• Our affiliates and corporate group, and buyers in the event of a merger or acquisition.
• Authorities, where the law requires it or to protect our rights and users.

Shopify

Our store is hosted by Shopify, which processes information about your visits and purchases to run and improve the store. Shopify may use this information, together with data from other merchants, to provide its own enhanced features. To learn more or exercise your rights over Shopify's use of your data, see the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Links to other websites

Our site may link to other websites and social platforms. Their privacy practices are their own, so please read their policies. Anything you post publicly on social platforms can be seen by others.

Children

Our games are for children, but our website and store are not intended for children to use on their own. We do not knowingly collect personal information from children under the age of majority in your area. If you believe a child has given us their information, contact us and we will delete it.

Keeping your information safe

No system is perfectly secure, and information sent over the internet can never be fully guaranteed. Please avoid sending sensitive information through unsecured channels. We keep your information only as long as we need it to run your account, serve you, meet legal obligations, or resolve disputes.

Your rights

Depending on where you live, you may be able to:

• ask to see the personal information we hold about you;
• ask us to correct or delete it;
• ask for a copy of it to be sent to you or to another provider;
• opt out of promotional emails at any time, using the unsubscribe link in them.

You can also use the contact details below. We may need to verify your identity first. We will not treat you differently for using these rights, and you may appoint someone to act for you with proof of their authority.

Complaints

If you are unhappy with how we handle your information, please contact us first. Depending on where you live, you can also complain to your local data protection authority.

Transfers outside your country

Your information may be stored or processed outside the country you live in. Where it is transferred out of the European Economic Area or the United Kingdom, we use recognised safeguards such as Standard Contractual Clauses, unless the destination is considered adequate.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date above and tell you where required by law.

Contact us

For questions about this policy, or to use your rights, get in touch:

• Phone: +91 96068 15901
• Email: hello@zaago.co.in
• Zaago Private Limited, Bommanahalli, Salarpuria Greenage, 560068 Bengaluru KA, India